Question: My computer has installed an IP-guard Agent. Will it affect the operation of other functions?

Answer: IP-guard Agent is running in the background of the operating system. The system uses a proprietary format which helps to minimize the resources usage by IP-guard Agent. As a result, the impact of the operation of IP-guard Agent on the other system operations is minimal.

Question: Is it possible to remove IP-guard Agent after installing it?

Answer: Since IP-guard Agent is embedded into the core of the operating system. As a result, IP-guard Agent cannot be removed.

Question: As we cannot remove IP-guard Agent after installation, how can we manage it?

Answer: User can use IP-guard Console to real time monitor and check the status of operation of the computer which is installed with an IP-guard Agent, and to control or uninstall IP-guard Agent as and when necessary.

Question: Is the file size of screen snapshots of IP-guard very large?

Answer: IP-guard applies high efficient data compression technology. The system will capture the screen snapshots only when there is a change on the screen. The storage space needed for 1 hour is around 4 MB.

Question: What should I do if IP-guard Agents' name is missing on the Agent List after the installation of IP-guard

Answer: You should first check whether the agent computer has any network problems. Next, see whether IP-guard Server and IP-guard Agent are in the same network. Lastly, check whether the number of IP-guard Agents added exceeds the maximum of IP-guard Agents designated for a particular IP-guard Server.

Question: I want to remote monitor IP-guard Agent. What should I do?

Answer: Install IP-guard Remote Switch in the computer which is connected to the LAN where IP-guard Server and Agents located. Allow Remote Switch to access Internet in order to receive the request from Remote Console. In the Remote Console, enter the IP address of Remote Switch and remote monitoring is enabled.